My package was dropped off in the mailbox, but it was lost. I emailed them and they reshipped my order. Ophelia was helping me with patience.
I really like the brush and their service.
Bottom Line: Yes, I would recommend this to a friend
2 people found it helpful
Link to this ReviewI ordered one toothbrush and one extra head, but the package was lost on the way. They promised me to resend it.
When I get the toothbrush, it was the toothbrush with old mechanism and old holder. They lied to me. It was not what I paid for.
Company Response from Quip NYC Inc.
We can see our team has helped you with any misunderstanding you have was received. Our team has confirmed by the photos that you have received the newest version of Quip along with the newest travel mount. We only sell the most recent product we have and never sell older versions of Quip.
We are sorry for any confusion and please email our team at help@getquip.com if you have any additional questions. We hope you are able to update your review now that things have been cleared up, and it was confirmed you have what you ordered.