Jessica Bishop
Saint Louis, MOMember since January 2018

Reviews (1)

    • Jan 17, 2018
    • Verified Reviewer


    Bad customer service

    Overall Experience:

    I never do this, but I feel like I have to.

    To give you some background, I am a wife, a mother of 3 beautiful daughters, I have a full-time job, and I just started school again. I decided to try this thing called OptiMind. They have a trial, but I had to pay $10 for shipping.

    During the trial, my husband and I did not like the person it made me. I not only didn’t get any of the promised affects (and yes I did the suggested actions to help out), I planned out each day; how much time I would spend on school work and made out a planner and everything, but the pills made me irritable, and I seemed angry. After I stopped taking them, I feel much better.

    Well, like any busy mom would, I forget about things. Last night they charged $73 to my account. So I figured if I contacted them and let them know what happened maybe be we could work it out. That’s not how it happened. I emailed them first thing this morning, told them my symptoms and explained I forgot, hoping they would understand. But the response I got was not at all what I expected. They told me I agreed to the terms when I made the purchase, and they are not going to send my refund. But what really got me was they didn’t even mention my symptoms, not an explanation or apology or anything.

    If you decide to try them out, please take into consideration what I went through. Also, while you are checking out for your trial date, they prompt you at least five other times to buy more of their products and you have to either agreed to buy the products or keep clicking "no thank you."

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

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