I placed an order with Focallure on December 30th. As of yet, my order has not shipped, yet they charged my credit card immediately. When I ordered they said items would be shipped within 2-3 days and delivered within 5-7 days. When I contact them, I get the same "we will get it shipped as soon as possible." Every reply is the same and seems to be automated. Today I tried the online chat and again get the same feedback. This company has the worst customer service I have ever seen.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Focallure, LLC
Dear customer,
We are sorry for the trouble. We will do the best to improve our customer service. Please let me know your order ID, so we can find out full information about it.
Thank you