I picked up my 2016 Honda Civic on Saturday. I was super excited and I loved the car, but then it goes downhill from there.
One of the main reasons why I purchased the vehicle was because of the remote engine start because I work so early in the morning and would like to warm my vehicle up before going downstairs. Well, the key I received was the secondary key to the car, not the main key. Well, I call Carvana to see about a key since the secondary key does not have the feature I need to start the car with the remote. Well, from there the advocate proceeds to tell me my car does not come with that feature. I called a few Honda dealerships, and I was told yes it does. I also have the original manufacture window sticker that lists all the features as well, and it is clear as day. Well, he says they would look into it.
Well, I called the next day, and the next advocate said he believed that it does have the remote start but that remotes are expensive, like $300. Are you freaking kidding me? I paid $19,500 and you tell me $300 for the right remote is expensive. The car is a little overpriced as well.
They do not care about their customers. Do yourself a favor and buy a car from a dealership so you know what you're getting. If I can’t get the issue resolved, I will be returning within my seven days.
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
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Company Response from Carvana
Thank you for providing feedback regarding your Carvana purchase experience. Here at Carvana, we do take customer reviews very seriously, as customer satisfaction is our top priority. We understand your frustration regarding key functionality and apologize for any miscommunication regarding your vehicle features. The vehicle was annotated on the website with keyless entry and keyless start but not remote start. As a result, we priced the vehicle accordingly based on vehicle information provided by the seller and vehicle VIN decoder. We do apologize again for the confusion, as the key we provided for you did not have the remote start feature, due to the aforementioned reasons. Please reach out to us at 800.333.4554 with any further questions, comments or concerns, and our advocate team will be happy to assist further!