Reviews (1)

From the very beginning, they were rude and pushy.

I talked with a guy named Mike Yaldoo and told him I was shopping around before making a decision and wanted to see if he could give me a good faith estimate sent to my email. Absolutely no other company had a problem with giving me a complete breakdown of the estimated costs, but Mike did.

He gives me a rate and wants to immediately get started with all the paperwork. I say “Ok great, but can you send me a breakdown of the costs so I can compare it with other companies and then make a decision?” His response: “What, are you calling me a liar?”

I had my dad in the room to help me with the whole process because I am a first time home buyer. My dad gets on the phone and calmly says to Mike, “No, not calling you a liar Mike, just want a good faith estimate on paper.” It took a little more talking before he told me that I needed to log in to Rocket Mortgage to see the breakdown.

Mike calls me later when I don’t have my dad around and tries to take advantage of that and makes me tell him if he even has a chance at being chosen and tries to make me choose him right there, telling me that my closing date is very tight and we needed to get started NOW. It just made them sound desperate for customers, and at that point, I was set on not choosing them. They had the highest rate of all the other mortgage companies and were rude and pushy. I wish I did not waste my time even calling them.

But it didn’t stop there. They continued calling me non-stop. I did ignore the calls at first because I didn’t want them trying to push me and I just really didn’t want to deal with them again. But one day they call from a different number, and I answer. I tell them I went with someone else. Now, anyone else would have left it at that, but no, not Quicken Loans/Rocket Mortgage. They say “Oh we caught you just in time!” And try to transfer me to someone to talk more. I hung up.

My closing date was in less than two weeks at that point. I don’t understand why they thought they could convince me to change at that point in the process, especially when they made a big deal of the tight schedule when I had a month to close. I’m writing this review now because they JUST tried to call me again, after I’ve told them no. I’m fed up with them.