BetterHelp is not upfront about their payment system. They will charge you $45 a week for the first few weeks, and then $25 a week afterward. They will also CONTINUE to charge you for SEVERAL weeks AFTER you cancel!
When you fill out the cancellation form, there is no confirmation that your subscription has been canceled. I filled out the cancellation form three times, but my therapist continued to send me automated messages checking in with me, which is what tipped me off that I was still being charged.
I reached out to their support team, and that was where I found out that I was still going to be charged for several more weeks after I canceled.
If you don't use the service for a week, you are going to be charged $45-$25 for a bunch of generic messages from your therapist.
I think that this system could work for people who want to have therapy sessions multiple times a week, if BetterHelp was a little more upfront about their system of taking payment.
Overall, I feel like I was scammed.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from BetterHelp
Hi Selene, thanks for your review. We're sorry to hear about your experience. You should receive a message after you cancel with your counselor that your subscription has ended. All members are notified of their subscription before they enroll and can access billing information at any time in their 'billing settings.' If you need any further assistance, please email us at contact@betterhelp.com.