Reviews (1)

When I initially called in, I was promised quality healthy makeup ingredients, promised priority shipping for $7. 95, etc.

It took over a week to receive (which is not priority shipping in the real world), and the makeup had so much junk in it. I called back and said this is not the makeup I had requested and was told I would receive, and I don't even want to try it out for any amount of time, and I was told I'd still be charged the $45, even though it was just a day after I received it. I asked to speak to a supervisor several times to no avail.

The makeup color did not match either, so she told me the only thing she could do is send me out different colors of a different type of makeup (the one I should have received initially), which I got and they were tiny bottles.

I called back in and spoke with one gentleman that seemed to be respectful and honest to me. He gave me his extension to call him back, which I called and left a voicemail. I didn't receive a call back so I called back again today and spoke with an absolutely rude woman. I was telling her what was going on and she kept saying stuff that had nothing to do with what I was saying (like they were kind enough that I was credited back the shipping cost and I received it within 8 days), so I told her well, that's because I was promised and paid for priority shipping and that is not what I received, and that priority shipping is usually 2 to 3 days, and 8 days is not priority shipping.

Then she said that I discontinued auto service and I told her that has nothing to do with anything, why does she keep bringing these things up, that I'm not even talking about? And then she told me all I've been doing is nagging the entire time. I told her that's she's the customer service rep, and I'm an unhappy customer, it's not nagging, it's complaining about Luminess, whom she is representing.

I ask again to speak with a supervisor. She gets back on the phone after several minutes saying that they're going to call me back, but I won't be holding my breath. I think I'm going to have to now get the Better Business Bureau and my bank involved.