Noël Masal
Noël Masal
New York, NYMember since January 2018

Reviews (1)

    • Jan 26, 2018
    • Verified Reviewer

    Naja Lingerie

    Horrible customer service and sizing

    Overall Experience:

    I bought the Chloe Bra Courtesan Black in a size 32B. When I got it, I tried it to see how it felt. It was too tight, which was annoying because I had measured myself and chose a size based on their size chart.

    I sent it back with the tag still on and an exchange slip for a larger size. After a week, I had still not heard anything from Naja about the exchange. I emailed them, and they said they found a "bad odor" on the bra and it was not refundable. I couldn't believe that I would be left hanging until I had to contact them.

    I told them that I only ever tried it on and that I spent $50 on the bra plus shipping AND return shipping, so the least they could do is send me the bra back. THEY NEVER EMAILED ME BACK. Naja stole at least $60 from me!

    Bottom Line: No, I would not recommend this to a friend

    44 people found it helpful

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