The car I had viewed online for a month was not the same car they delivered. I rejected the car the second they delivered it. The pictures on their website showed the car picture perfect. When I finally got to see it in person the door had dents in it and the frame underneath was so rusted that the frame was about to break. It was filthy under the tire wells, and in the picture, the doors had chrome but not the car they delivered.
In the process of trying to buy what they showed as picture perfect but wasn't, was a hassle. Don't judge a book by its cover folks.
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
We sincerely apologize that your vehicle was delivered in this condition, as this is not the experience that we want for our customers. All of our vehicles go through a 150-point inspection where we check to make sure there is no embedded rust. Vehicles that are located where there is moderate-heavy snowfall can have surface rust but this does not affect the integrity of the vehicle.
Regardless, we apologize for the state of the vehicle when it was delivered. We are glad you were able to reject the vehicle at the time of delivery as it was not that perfect vehicle for you. We are glad to report that you have spoken with one of our senior customer advocates to express your concerns and resolve this issue.
Thank you for taking the time to reach out to us and the information provided will be passed along to the appropriate departments to improve our process. If you are still in the market for a vehicle, please contact us at 800-333-4554 and our customer advocates would be happy to assist you!