Very delayed delivery and awful customer service. Do not buy items from Focallure; it’s a scam.
I purchased the foot booties over a month ago and am still waiting for my item to be shipped. They haven’t even sent it out yet. I first contacted customer service after two weeks of no emails to confirm that my item was shipped. They stated that the warehouse was low on my product but that it was submitted for fulfillment.
So I waited another week and then reached out to customer services again. They again responded with "it is being processed." Nothing stating that my order will be shipping anytime soon. It is now the fifth time I have been trying to contact them only for Focallure to continue saying that I need to be patient and my order has been submitted for fulfillment.
I wouldn’t recommend ordering from this site. It is a scam and I have opened an investigation claim with PayPal to get a refund of my money, because unlike the product delivery, my money was taken out immediately after I placed the order online.
Do NOT order from here; you may never get your product!
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Focallure, LLC
Hello Elira,
I’m Tina, the Customer Service Department manager. I would like to let you know that I’m going to rush your order to be the first in our processing line. It means your order should be shipped out this week and you will receive the tracking information 24 hours after fulfillment has completed. It’s important that you be aware of our satisfaction guaranteed program. If you will not get your order, the refund is guaranteed.
Please make sure to let us know if you would like to proceed with me, or you still want to get a refund.