My very first order was damaged. It took over a month to receive a replacement after being ignored by customer service. I was charged for my January scent and have not received it yet. I was told to let them know if I haven’t received my January scent by February 2nd. This is nearly a month after being charged and not having received my scent. I am canceling my subscription and trying scent box.
Bottom Line: No, I would not recommend this to a friend
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Company Response from
Hi Alexis! I'm so sorry this was your experience with us. I completely understand how frustrating this must have been and I simply want to apologize. Your first experience is one of the most important and I'm sorry your replacement was delivered after a month. During this time, we were experiencing extreme shipping delays and high inquiries of messages so unfortunately, this was reflective in your experience. However, I can confidently say that since this time, we've improved tremendously in communication and shipping timeliness. If you ever decide to give us a chance down the line, we'd love to have you. Feel free to share any concerns you may have by emailing us at socialsupport@scentbird.com (subject line: Cordelia).