Andy
Los Angeles, CAMember since January 2018

Reviews (1)


    • Feb 2, 2018
    • Verified Reviewer

    BioTrust

    Misleading promotional sign-up offer.

    Overall Experience:

    If you do their promotion, they sneakily sign you up for automatic shipments. I signed up for the promo looking out for any language about having to sign up for auto ship, thinking that was their scam. I didn't read anything and thought I'd give it a try because Lewis Howes was promoting this company and I found him credible.

    They did automatically enroll me in an auto-ship and sent me an order and charged me for it. I emailed them, and a support rep got back to me very quickly, which I appreciated. I'm not satisfied with their refund offer, but I blame myself for not following my instinct, and if something sounds too good to be true, it is.

    The product is of acceptable quality but not worth the price.

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

    Link to this Review
    • Feb 5, 2018

      Company Response from BioTRUST

      Hi Andy,

      My name is Tim Skwiat, and I am the Director of Scientific Affairs with BioTrust. My teammates and I keep tabs on review sites like HighYa in an effort to provide our customers with world-class service and an overall positive experience. Along those lines, I'm very disappointed to learn that you experienced anything less.

      Having said that, I do want to clarify that while we do offer a money-saving monthly subscription option for our products (20 percent off and free shipping), our customers are not obligated to choose that program. That is an option that can be selected or declined during the checkout process. Along those lines, I'm sorry that you accidentally enrolled in the program and had to go through the trouble of deactivating your subscription. I will, of course, pass along your complaint to our marketing team for review.

      I have confirmed with our customer service department that you have been issued a partial refund for the first container that you were sent, which you, of course, are welcome to keep. Along those lines, I'd be curious to get your feedback on what you think of the product.

      Please accept our most sincere apologies, Andy, and please let us know what else we can do to make this right for you and earn your trust as a BioTrust customer. You are more than welcome to contact me directly at tskwiat@biotrust.com.

      Thank you,

      Tim


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