My husband and I both set up our own Carvana accounts. We were both approved. My husband went first, and he is a disabled veteran. The process was not perfect, but it was manageable.
Fast forward two months later, we decided to move forward with my process. I followed all the prompts, etc. First red flag, when my husband reserved his car, uploaded all the documents and scheduled the delivery. There is a funds verification process, that was not processed until one day before the day of delivery.
However, when it came to my process, I scheduled the delivery two weeks, as is customary. The representative told me a bold face lie! She lied and said, regardless of the day of delivery, the fund's verification process must take place within 24 hours. When I called her on her BS, told her how we just completed the process, and that is not what happened!
She put me on hold, came back and said the process has changed. Please believe, car dealerships are a dime a dozen!
I will NOT recommend Carvana to anyone, EVER! No one in my family will EVER purchase a vehicle from Carvana!
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Carvana
Thank you for taking the time to reach out to us with your experience with our purchase process. We are glad to hear that your husband purchased a vehicle from us seamlessly but regret that you did not have the same experience. Please keep in mind when applying for an auto loan our underwriting department does have specific requirements for the security of our customers.
Based on the information provided, your account was reviewed in full compliance with our underwriting policies and procedures. We believe in transparency and we sincerely apologize that there was confusion and miscommunication regarding this. If you are still in the market for a vehicle, we would be happy to assist you on your car buying journey! Please contact us at 800-333-4554 if you have any additional concerns or questions.