Reviews (1)

I would give this company zero stars if I could. Terrible customer service! What everyone likes best is the price. Of course, there's also the fact that it's a monthly subscription service, and the free box of contacts at the beginning is nice.

The quality of the lenses. I have been using contacts for over ten years, including brands like Acuvue, AirOptics, CooperVision Biofinity, 1-Day Acuvue Moist, and Freshlook Colorblends. After using all these brands, I have never experienced such discomfort as I have with Hubble. Previous to Hubble, my contacts would start irritating my eyes after 6-8 hours of wear (which is completely understandable). But with Hubble, upon insertion, my eyes feel uncomfortable. Don't get me wrong, sometimes you put in a pair and they work fine, no problems. But it's happened to many times, where I insert my contacts in the morning, and one of them just doesn't sit right. When I blink, the contact will shift, my eye will water, my vision will blur. As you can image, that situation is not the safest when you're driving. It's just an annoyance at this point.

Regardless of the fact that I communicated this quality issue to the company, I was refused a refund. The customer service was completely inflexible in making an exception (their return policy is thirty days, which is standard). Due to the fact that I do not use my contacts every day, I now have four months worth of contacts that I cannot use. I will advise all fellow contact-wearers against purchasing from this company, due to their inability to satisfy the customer in light of the circumstances.