The idea of Opendoor is great. A hassle-free sell and/or buying experience. This is what my husband and I were looking for. We did a trade-in where we sold to and bought from Opendoor.
The sell was relatively easy. We got our offer and scheduled for inspectors to come. Then we waited and waited. It was over a week before we were told the HVAC inspector hadn’t showed and we needed to schedule to have him come out. We were waiting to hear from Opendoor if there were repairs needed on the house we were selling. It was frustrating having to schedule for someone to come out again when they should have done it right the first time.
As for the purchase, I would never recommend Opendoor to anyone. Our representative was unresponsive. They did not answer phone calls or emails. It was consistently "sorry." We would have been better off to have a realtor representing us.
We made an offer, and the offer was accepted. There was no cut-in price for selling to Opendoor as was advertised. We went to look at the house while under contract to find the kitchen sink in the middle of the living room and the countertops replaced. A pool of water under the sink.
My representative didn’t answer his phone. We called the Opendoor service line. No one knew what had happened. This was alarming as we were under contract. We waited two days for a phone call back stating the renovation team goofed up. Okay...
Then we requested the paint on the walls that had been removed from the countertop install be touched up. So they did...with the wrong paint color. The appliances were advertised as new, but they are from 2012. We brought this up, and no one really said anything. Trying to negotiate repairs was a joke. They did replace the nonfunctioning hot water heater and performed a termite treatment. But the other electrical and plumbing issues, although minor, were not addressed. They continued to low ball is on what they would repair. Like I said, having a realtor to represent would have been better.
In the end, we paid $12,666 for the Opendoor experience. A terrible experience full of stress, miscommunication, and feeling being taken advantage of. We love our new house but would never recommend purchasing from Opendoor. If you do, be prepared to feel like you are taking to someone in a call center without expertise in their area, you will be taken advantage of, and all for a hefty price tag. No service at a large premium. Opendoor is a joke.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
Link to this Review
Company Response from Opendoor
Hi Molly,
Thank you for taking your time to share your feedback, and we’re sorry to hear you were dissatisfied. After looking into your case with our team, we were able to find that our team responded to your emails in a timely fashion, typically the same day with one exception where an email was addressed the next morning. There was a communication issue in that our team never received the information about the wrong paint for touch ups.
In regards to the repair negotiation, we issued a credit for most of the repairs with the exception being the water heater and termite treatment which we disclosed in advance. Also, Opendoor does not typically offer discounts for trade-ins.
We hope we’ve addressed your questions. Once again, we appreciate your comments as customer feedback helps us improve. If you have any other concerns or questions, please feel free to reach out to us at community@opendoor.com. Thank you.