The worst car buying experience in my life.
First off, their financing is outrageous; their rates are too high, and so are the down payments. I was using my own lender, they did a conference call with them, TWICE, they sent proof of the approval letter, AND they sent a copy of the check made out to Carvana's Financial Operations because they said the purchase was finalized!
After they already issued a check and verify all the requested information, they say "Due to discrepancies on your account, we were unable to move forward with the purchase of the vehicle." They have done this exact thing to my friends and family member. I honestly believe they are a fake company, EVERYBODY I know has been unable to get a car from this company! DO NOT bother.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
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Company Response from Carvana
We want to thank you for taking the time to provide feedback on your experience with Carvana, as we take feedback from our customers very seriously. Our Underwriting Department does have specific requirements that need to be met for the security of our customers. Upon analysis of your account, it was reviewed in full compliance with our underwriting policies and procedures. We apologize that you were unable to move forward with purchasing a vehicle from Carvana. We wish you the best in purchasing a vehicle. If you have any additional questions or concerns, please contact us at 800-333-4554.