They will not reship or refund if you do not get a shipment that they charge you for. They do not honor their cancelation policy. There customer service rep, Nataly, is awful. She begs you to stay when you tell her you are canceling and then offers you a fragrance but tells you to pay for shipping. And she refuses to terminate your subscription, yet their policy says to email them and they will terminate within 7 days.
They charge you for the next billing, even after the 7th day and refuse to reimburse you back. You can call your credit card company, tell them what happened, and they WILL REVERSE the charges! So even when Scentbird tries to scam you, you have an option. I am switching to ScentBox, and you should too!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from
Hi Robyn,
Thank you for posting a review and I am truly sorry to hear about your unpleasant experience with one of our Customer Support Associates. This is absolutely not our standards as we aim towards helping our customers when they are in need.
We have been in the process of improving how we communicate with our customers and rest assured customer happiness is our top priority. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)