Reviews (1)

I signed up for a free trial of Hubble Contacts for my son in September. We received the contacts, and after trying them for a few days, my son concluded that they were not as comfortable as his previous brand, so we made the decision not to reorder. However, a couple of weeks later I received another box of contacts in the mail.

I held onto the box for a couple of weeks as I obviously needed to contact Hubble to find out why they resent me contacts when I never requested them. It was the crazy beginning of school time, and I delayed a little in contacting Hubble.

A couple of weeks later I received another box. At this point I immediately contacted Hubble. I was told that I was signed up for a monthly program (that I NEVER signed up for). After multiple emails I discovered that the only way to cancel was to call - another barrier in making this process simple for customers.

I then called and canceled and was told I could just return the unopened boxes to sender and would be refunded. I promptly did this in October. I then sent multiple emails trying to get an update on my refund, which never posted to my account.

It’s February, and I still don’t have the refund and have tried to contact Hubble by email, Facebook, and phone. During my last call I found out the contacts only arrived on the 18th of January and since this is more than 30 days from when I received them, my refund has been declined. I was being transferred to a supervisor and got cut off. No call back even though they asked for my number.

It’s not my problem that USPS took months to return the package, nor that Hubble chose to send me contacts I never requested. I just want my refund, but so far have just lost hours of my life and gained an enormous amount of frustration.