I was on their website for at least four months, and I found the website hard to negotiate. After four months I wanted to change my subscription to every other month or every 3 months, so I went on the website and made the change before my next months shipped. I got a notice through Facebook that they were going to ship.
I contacted support only to be told it was a mistake, but a week later I was billed for the month and received another notice. I contacted support again and they said I was on an every month subscription. I told them no, I had changed it. I went back and forth with support for a week before they admitted that I was on an every other month subscription. I asked for my money back and canceled my subscription completely.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from
Hi Troy,
Thank you for letting us know about your experience. I would like to apologize that you had a hard time navigating our website most especially our subscription options. We have made improvements to our website so customers can have a user-friendly experience. We also created helpful FAQ articles, explaining the subscription plan options :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!