Kaylee R
AustraliaMember since February 2018

Reviews (1)


    • Feb 15, 2018
    • Verified Reviewer

    Focallure

    Do not waste your time, money, or energy on this company!

    Overall Experience:

    Unfortunately, the first time I forget to look into a company before purchasing from them, and it happened to be this awful one.

    I placed a rather large order at the beginning of January, and after a week of not hearing anything from the company, I decided to do a quick Google search. This company has so many negative reviews against them as you can see just from this website alone.

    I went to file a dispute on PayPal as I read they are even worse at providing refunds when requested, and I was greeted with a message to email the CEO directly, and my issue would be solved within 4 hours. This did not happen, nor did I receive an email back from the CEO, but their "customer service" team.

    It took over a week, multiple emails back and forth and THREE deadlines for my refund to be issued before it finally was, only after I decided to file a dispute through PayPal.

    You would honestly get better customer service and a cheaper product from AliExpress.

    Avoid this company at all costs.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Feb 17, 2018

      Company Response from Focallure, LLC

      Dear customer,

      We are sorry to hear that. Can you please let me know your order ID, so I can help you resolve the issue.

      Thank you in advance.


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