We started the process of buying a car with Vroom 24 days ago. This was when we started the final documents and signed everything for the purchase. This is also when they seem to have failed to process the paperwork on their end.
Daily, they continued to tell us that the car is in Quality Control for 15 days. No one even noticed that the car WAS STILL FOR SALE and nothing had been processed. We needed the car by a certain date for a family vacation and had started the process a month in advance. We were assured that we would have the car with no problems. It is now three days before our vacation, and we have had to cancel our order as they can't get the car to us by the time we leave. They can't refund us our money for five to seven days, and now I need to take time off of work to go buy another car at a dealership so that we can have a vehicle to take on vacation.
Please save yourself a considerable amount of time and frustration by skipping this company. We have talked to over 20 people and haven't found a single person that is actually helpful. You will find yourself always on hold, and it is always another department that handles something. No one can help. Save yourself from this headache!
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Vroom, Inc.
Hi Maddie,
We're sorry to hear about your frustration with Vroom, and we apologize for taking some time to respond. The feedback you've provided is extremely valuable and we've been hard at work to improve the experience for our customers. If there's anything we can do for you going forward, please let us know.
The Vroom Team