I joined BetterHelp for the second time for anxiety/depression issues. The first time I joined, I didn’t have the best experience, but the second time was even worse.
I joined, and they matched me with a therapist who would message me random questions about depression and would take forever to respond to my answers. And when she finally did, it was a one worded response. Anyhow, I decided to cancel before even having a session because I wasn’t getting the support I expected. They would only provide me with a partial refund because they compared there membership fee the same “as my cable bill.”
Horrible customer care for individuals seeking help for mental health. Don’t waste your money! Many people out there want to help, but BetterHelp just takes advantage of those in need.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
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