This was my first time ordering from Zulily. I ordered a lace skirt, a tunic dress, and a board book for my son. The prices were half of what I could get them anywhere else.
When my items arrived, the skirt was ripping at the seams. I called immediately, and a real person answered immediately. I loved the skirt and worried that I would have to send it back and I wouldn't be able to get a new one due to limited stock. I could definitely repair the skirt, but that's not the point, I paid for a brand new item so it shouldn't be coming apart at the waistband.
Because I didn't want to return it and planned on repairing the skirt, I assumed to not get very far and really only be able to notify them of the issue. Well, to my surprise, they not only refunded my item with my choice of store credit or orthogonal payment method, but they also gave me $10 in store credit on top of that. No returning hassle needed. My issue was solved in less than 5 minutes, and I couldn't be happier. Not to mention, the customer service ladies I spoke with were incredibly kind!
For people complaining about shipping times, Zulily has to wait for the item to first ship to them and then they ship it to you. So, it is understandable that shipping times are a bit longer than other places, however, this is not hidden from the customer, and I knew before I had ordered because it is stated in their shipping and returns policy. Besides, the rip in the skirt my items where exactly as I expected them to be and of great quality.
All the sizes were as stated in the sizing information. When ordering online it is crucial to check the sizing info. I am almost ALWAYS a Medium, but according to the sizing info on the dress, I bought a Large, so that's what I ordered and it fits beautifully.
I will definitely continue to shop with Zulily; great finds and a great price with prompt and courteous customer service.
Bottom Line: Yes, I would recommend this to a friend
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