Reviews (1)

I am BEYOND FRUSTRATED with this company.

The biggest issue - communication. They are absolutely terrible at it. It took them forever to get back to us after their initial inspection, but we went ahead because it was the holidays.

When we got the results back, they told us that we are welcome to do any repairs ourselves. We decided to take on the foundation ourselves because there was a high contingency cost and we just wanted a few different quotes. They let us do the foundation ourselves.

And we did. We got a couple of quotes, had a certified construction engineer come out and confirm what needed to be fixed. We had it fixed. Another certified engineer came out and confirmed it was fixed. We had a plumber confirm our plumbing was still good. Great! I sent the results to Opendoor. They came back and said they wouldn't accept it. Because the engineer THEY had come out recommended a different number of piers. Even though we had a certified report that we were completely up to code. Even though THEY SAID we could do this on our own.

Mind you, this is all 10 days before we close. So we ask them to send their engineer out ASAP to come through the house again to check it once more. We scheduled for the next day at 11:00. NO ONE shows up. My husband checks his email to see that they went ahead and emailed him a few minutes before 11:00 to let him know they went ahead and rescheduled for the next day at 8:00 AM without any other communication. The next day the engineer doesn't bother showing up until 8:38 AM.

He goes through the house. He tells my husband everything is up to code, and he originally wanted the extra piers just to be safe. He tells him he is going to go back and take it off the list of repairs.

Turns out he completely lied. Opendoor called us again today to say that they wanted to go ahead and do the extra work. WE CLOSE IN A WEEK.

I can absolutely, in no way, recommend a company who acts like this. Such poor communication. If only they would have been more clear from the beginning, communicated effectively throughout this entire process, and told us earlier that essentially we had no choice but to use them to repair our foundation, that would have been a different story.

Beyond frustrated. I don't like being lied to, and I don't like being tricked. Here we are, a week from closing with absolutely no power. Mad is an understatement.