Samuel
Syracuse, NYMember since February 2018

Reviews (1)


    • Feb 19, 2018
    • Verified Reviewer

    PrettyLitter

    Disappointing

    I was very excited to try this product. I did everything I was told to do, scooping and stirring as instructed. My cat is very small and doesn't produce that much waste. So imagine my surprise when this litter lasted about as long as the store bought litter I'd been using (and I don't even scoop that stuff!).

    I bought this litter for the odor control, but by the time I finally changed it (about two weeks into what was supposed to last a month), the smell was so bad my housemates (who live upstairs from me) had begun complaining.

    I had friends who told me they'd like to get it for their two cats and I told them not to waste their money.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Comments (2) Link to this Review
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    • Feb 21, 2018

      Marissa S., Supervisor of Customer Experience

      Thanks for sharing your thoughts Samuel. I can understand your surprise when PrettyLitter didn't last as long as you expected, and your experience surprises me too! PrettyLitter's silica crystals have superior odor control technology, and one bag is designed to last one cat for one month. I'd love the opportunity to give you a call to determine why this wasn't the case for you. More importantly, I'd like the chance to make it right. Please send me an email at meow@prettylitter.com and indicate Attn: Cassie. I'll be happy to reach out to you directly. I hope to hear from you soon!

    • Oct 5, 2018

      Patricia K.

      I had horrible customer service. Same issue too. It took them three months to charge back a double charge AND apply the coupon discount they didn't do the first try. Also, the litter didn't work as advertised. I even got the bigger bags. My cat was sick and the litter didn't change color. It's a scam.


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