Reviews (1)

I ordered the Luminess Air System last summer (2017) and received the sprayer and makeup starter kit. The salesperson kept trying to upsell, which I understand since that is their job. When I didn't buy the other products she was upselling, she got huffy.

I paid for the air sprayer and introductory product (4 payments of $59.95 = $240). A little pricey, but I had agreed to it. However, it turned out that I was also "enrolled" in their monthly "club" at a cost of about $35 a month.

I don't use that much makeup and called to opt out of the monthly club. My phone call was answered, but I was told that they had phone problems and would call back in 20 minutes or less. They never called back, and I couldn't get through when I tried to call again.

I went to their website, and there was no place available to terminate the monthly membership. As a last resort, I canceled my debit card to stop the monthly payment being taken from my checking account.

A month later and somehow Luminess drafted $72 from my checking account as a debit card transaction even though they no longer had a debit card number! My bank is having to dispute the charges.

Think twice about giving this company your debit card number! It is a shame because I liked the product, but at $420 a year just for a couple of bottles of foundation, it's just not worth it. Moreover, you have a devil of a time getting out of their "monthly club fees" to stop the $420 a year payments.

If you have the funds available, it wouldn't be a problem. But if you have limited income, it can easily overdraft your checking account and cause other payments to bounce.

I was fair and made every payment for the starter kit which was $59+ a month for about 4 months. The "club" costs of $35 a month without a reason, or even existent, means of termination has so far resulted in $245 for literally one shipment of two bottles of foundation, neither of which match my skin color.

It has taken my bank filing a dispute to stop Luminess from continuing to draft money from my checking account, even WITHOUT them having my debit card number!