So after reading the 300 negative reviews, I can honestly say I was VERY nervous about the transaction. Pages and pages of bad reviews, my experience was different and challenging, but all in all, I am very happy.
The primary issue with Vroom is they have all their sales calls going thru a call center where no one knows anything about cars. The call center was Rock Auto disguised as a Vroom. After 3 minutes with these people, I knew what the deal was. What I did was run a VIN check on the Porsche 911 cabriolet I was interested in to see where the car was located. Once I found out, I called the dealer direct from an old ad on eBay. They put me in touch with a TRUE sales guy, and we went over the car in detail. No call center BS.
I was approved for the car quickly and the finance team sent the paperwork out timely. To my surprise, the car was shipped from Texas to New Jersey in less than 5 days after all docs were signed. The car was delivered and like others have stated, was not clean and the car did have a damaged rim. I went to my local Porsche dealer and they validated the issue.
Here's where the 5 stars come into play. I called customer service and Christy Leal in the Vroom customer service department approved a new Porsche rim, almost $2000.00 that day to be replaced on the vehicle. They dealt directly with the dealer and simply kept me in the loop.
The issue with Vroom is that they are relying on a call center who merely reads from a script. This is not good. If you do a little homework on the car you see listed on their site like I did, you can avoid the call center, Rock Auto. This will alleviate 99% of the stress, and you will get a nice car at a great price.
I can proudly say I am one of the few happy people that has purchased a car from Vroom. I would definitely buy another car from them. Christy Leal is an excellent employee and she deserves the 5 starts I have given.
Bottom Line: Yes, I would recommend this to a friend
4 people found it helpfulLink to this Review
Thanks for providing your detailed feedback. We're happy you ended up satisfied with your car and experience. Our call center was very new when you interacted with them back in February. We continue to work to find the best representatives to help customers like you. Thanks for the shout out for Christy. We hope we can help you again in the future.
The Vroom Team