I was pleasantly pleased with the ease of my refi (I was looking to take out equity in my home to do a remodel). The process was very quick and easy, they are with you every step of the way, always ready to answer any questions you may have. I basically did everything online except the closing, and that was very fast and efficient done within 30 minutes.
I would definitely recommend Quicken Loans/Rocket Mortgage to my family and friends.
Bottom Line: Yes, I would recommend this to a friend