BetterHelp online therapy sounds like a good idea on paper. But in actuality, they appear only to have incompetent, uninterested, impatient so-called "professional therapists" on their staff.
I joined hoping to find some support for my ongoing grief and loss issues, but I experienced nothing but constant hassles during my attempt to be linked to a therapist. First, they assigned me to a therapist that had the exact opposite skills that I was looking for. Next, when I asked for another therapist, they assigned me to one that didn't know that I had been assigned to her and seemed annoyed that she had to deal with a new client and asked me why I had been assigned to her!
Finally, I was assigned to a third therapist that exchanged emails with me a few times over a weekend, gave me generic information that I already told her I knew about, and then told me she couldn't help me after I asked for clarification regarding information she had sent me. This therapist was truly awful; clueless, short, unsupportive and kept talking about herself. This whole process was a complete waste of time and many hours that left me feeling worse than when I began.
Do not expect anything but minimal, generic feedback and uncaring people here!
Bottom Line: No, I would not recommend this to a friend
17 people found it helpful
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Company Response from BetterHelp
We are so sorry you've had this experience Christina. If you wish to reach out to contact@betterhelp.com, we would like to help to find a counselor that might better suit your needs.