I reached out three times to solicit support after having been denied access to the program I paid for, and I still have not heard back - three days later. I am starting to wonder whether it’s a scam.
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
Link to this Review
Company Response from Mindvalley LLC
Dear Anca,
I am Joyce from Mindvalley Support and on behalf of Mindvalley, I would like to extend my sincerest apologies for the negative experience. Please visit our support center where we prepared Instant answers. You may submit a contact form or email us directly at support@mindvalley.com, or you may give us a call at our call center and we'll try to assist you over the phone.
1-(888)-597-8384
7 AM - 7 PM PST
Mondays-Fridays
I hope you can give us a chance to help you. We hope to hear from you soon!
On behalf of Mindvalley, we are sending you our sincerest apologies.
***As of March 2018, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter. We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Love and Light,
Joyce