Reviews (1)

Do NOT buy any cars from this company, even if it is free! I have to say this is one of the worst companies I have ever done business with.

You cannot get any customer service whatsoever. My sales representative Luis Williamson was perfect in all matters of the sales and continues to try and help me, but his customer service staff have got to be the worst on the planet once a sale is made absolutely no support whatsoever.

I have tried to talk with a manager on many occasions no one will call you back. It's pointless trying to reach a manager or supervisor - they seemed to be trained to ignore you.

From the delivery to trying to get my registration documents (now almost five months as I still do not have my registration documents and no help from them is figuring out where it is). This has been going on since November 2017.

You get tons of emails saying they are looking into things and then they disappear. No replies. I have emailed customer support over 30 times each time I get this message from Kim Miyaki-Irish Customer Support Associate:

"Thanks for getting in touch with VROOM. This email is to let you know that we've received your request, Untitled ticket 81129. Our Customer Support team has been made aware, and we'll get back to you with an update very shortly."

January 2018, still no reply.

"Thank you for contacting Customer Support. I apologize for the delay in getting your information from the DMV. I am forwarding your information to our titles department for review. Once they have had a chance to look into this for you, someone from there will reach out to assist you further on this issue.

If you have any questions, please feel free to give us call, or you can simply reply back to this email.

Best

Sidney Stephens

Customer Support Associate

We appreciate your patience and look forward to promptly resolving this issue."

So, this is my review: If you are thinking of buying a car from Vroom, stay well away. Don't even consider it. Pay the extra few percent to a dealer. Even with all the hassle you may experience at some dealerships it is not a patch on the headaches and frustrations you will get buying a car from Vroom.

A very, very dissatisfied customer.