Samantha Harris
Mesquite, TXMember since February 2018

Reviews (1)


    • Feb 26, 2018
    • Verified Reviewer

    Opendoor

    Not a fair and honest experience

    Overall Experience:

    All was good until I was waiting for the inspection report. They said 4-7 days, but I don’t see how that would work if we wanted to close in a few days like they offer. We knew the house needed some work, but nothing major. They estimate up to $8k, and received a repair list for $15k! They “say” they ask for necessary repairs, but charging $25 to tighten a bolt on the stairway railing and $20 to tighten a toilet screw seems totally crazy.

    So we fixed what we could since we were closing in a week, and Aubrey said all repairs were needed two days prior to signing, so clearly don’t want you to be able to fix stuff. And not to mention when I had questions about repairs. Aubrey had no clue how to answer them and had to check with her team every time, and that took forever. She even said she tries to respond to emails within 24 hours. That’s definitely not acceptable in this line of work when people are trying to move and make plans.

    The WORST part of it all is seeing that they DO NOT fix half of the items they list on the repair report you have to pay from your proceeds. A patio roof “needed” fixing, and they charged $2000 for that, which wasn’t done. T,hey charged $300 to replace a shower door, that was NOT done. $300 to fix windows that were NOT done. Seeing your “flipped” house posted on their website and realizing what kind of company they truly are is very frustrating. The work that was done was below average as well. I really feel sorry for the next buyer. PLEASE be cautious of this.

    Bottom Line: No, I would not recommend this to a friend

    32 people found it helpful

    Link to this Review
    • Feb 27, 2018

      Company Response from Opendoor

      Hi Samantha,

      Thank you for your feedback. Our team has reached out to you to clarify and address your concerns. Please feel free to email us at community@opendoor.com if you have any other questions.


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