I talked with two different representatives from this Keranique online offer, and both assured me I would not be charged for the product except for the shipping fee.
I was tied up for six weeks with a family member's surgery and recovery and never used the product. A charge of $79 appeared on my credit card for the product after I was told there would be no more shipments. The Keranique customer service representative refused to let me send the unused product back due to it being past the thirty-day time limit.
My advice is, do not ever buy this product online! They are unwavering in understanding that sometimes unforeseen events happen that prevent timely attention to stipulations on these online offers, therefore, I reiterate, do not fall for this offer online as I did. Go to your local doctor and get some Minoxidil/Regaine at less price and hassle.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Keranique, LLC
Hi Angelina, this is Pam, the Customer Relations Liaison from Keranique, we spoke a couple of weeks ago. I wanted to follow with you regarding our conversation and to ensure that you are satisfied with the resolution that you and I worked together to achieve. In addition, if you have any questions or concerns, please do not hesitate to reach out to us at keranique@keranique.com. Thank you again for your time, Pam.