I joined BetterHelp hoping that the online interaction would be more comfortable, also because it is cheaper than conventional face to face.
I reached out to BetterHelp when I was in a tough spot, and needed some help to get things in order.
I had my first counselor for about a week. He barely communicated with me, explained nothing, showed no interest, and then forgot our scheduled appointment.
My second counselor communicated more over the second week, reviewed the process and then provided responses in a timely manner. Again, this counselor "forgot" our scheduled appointment.
I now am on my third week with BetterHelp, and I have not had a single one on one session with a counselor, even though I paid for a one on one session once a week.
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
Link to this Review
Company Response from BetterHelp
Hi R.,
We're sorry to hear about. Please feel free to reach out to us at contact@betterhelp.com so that our support team can assist you! We can also assist you with your subscription plan. We don't charge for the session so we can assist you with this as well!