Fran Singleton
South CarolinaMember since February 2018

Reviews (1)


    • Feb 28, 2018
    • Verified Reviewer

    Luminess Air

    Poor customer service, and they are not truthful!

    Overall Experience:

    Ok, just to tell my story! I ordered on a Friday afternoon from a TV infomercial. I received a conformation later that day saying my Air Brush system would be shipped in 2-3 weeks. They billed my card that day for $28.60. On the email was when I discovered the entire system would end up being charged to my card in three equal payments $39.95 (plus a handling fee) over the next three months! That's $150.00! And to add to that, every other month they auto-ship product at a price of $29.95 PLUS S/H. So just beware the system may be a great product, but you have no idea what it will cost you until you order.

    Oh and by the way! I called on their next business day to cancel my order, and guess what? It had already been shipped (the email said it would not ship for 2-3- weeks)! Then I discovered when I received the package, it was not shipped until the day after I called to cancel! THEY LIED!

    I called when I received the product and they gave a return authorization number (I waited on the line 12 minutes to obtain that number!).

    Then they informed me I would have to pay for return shipping, and I never opened the package! So overall, I had to pay $11.38 to return to them! I'll be waiting to see how long it takes to get the credit on my card!

    Not a very truthful company as far as I am concerned! Got to watch out for that word "TRY."

    Bottom Line: No, I would not recommend this to a friend

    60 people found it helpful

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