Reviews (1)

So I really like Hubble for the idea, and the contacts were fine. Not the best I've ever had, but they were cheap and did their job.

After I got Lasik, I tried to log in and cancel my subscription. Turns out you have to call them to cancel. I kept trying, but they were never open because the timezones were different. Finally, I bumped back my subscription to the latest date that I could, so that I could at least not worry about being charged.

So today, I was charged, and went to call them to cancel my subscription. When I called, their phone kept cutting out, and I could barely understand them. Finally, they went to cancel but said that it had been canceled earlier that day. Um...what? I informed them that the email associated with my account was no longer my email (because you can't change your email on the website), and asked if someone else could have canceled it. They said it was possible. What the heck? Why? They literally only use your name and email address to verify that it is your account. That is HORRIBLE security.

So I asked if they could delete my account so that no one could have access to it. No. So I ended up having to have them delete my card information from the website, and I went in myself to change my billing information.

I would not recommend using this website if you want to be able to have basic account security and also the ability to change any of your important information.