Everything started out just fine. The first shipment about nine months ago was full of exciting goodies that actually fit pretty well. The stylist did a fair job for a guy who is a tough fit.
The honeymoon was over about a month ago, when I was traveling for three weeks straight and was struggling to get my return back. I contacted them, which is a bit of a problem since they don't have a contact phone, and they gave me an extension. Long story short, the return was in the mail, and they went ahead and charged me nearly $300 for the clothing that was in route to them. They received it, confirmed, and won't return the money.
You mess with my money? We have a problem. With nobody to speak to directly, I'd proceed with extreme caution. I'd just stay far away. I'm out $300, and they won't return emails. There are plenty of other options out there. Make sure they have real contact information, and not just an email.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpfulLink to this Review
Thanks for sharing your experience with our service.
We're very sorry for any confusion here. We saw your note about not receiving any email responses from us and having your money withheld. Our records show that we responded to your messages on this issue, and our team made a special exception to our procedure by issuing you a refund before we processed your return. Please check your spam or junk folder for emails from firstname.lastname@example.org in case they may have landed there.
That email was sent on March 2nd, a couple days before this review was posted. Refunds generally take 1 to 3 business days to process. Please touch base with your bank if you still haven’t seen this post at this time.
We do our best to respond to any client concerns within 24 hours of contact and at no point intended on withholding a refund for those returning items. If you have any other questions, please touch base with us at email@example.com. We’d love to talk more about how we can make this right for you.