My items took five weeks to arrive. I used the onsite measurement guide, and they recommended the sizes. The were both too big. First one about a size too big and the second at least two sizes. I floated in it.
Then I began the refund process! Ha, not a chance. I was told products would have to ship back to China and that products often got lost on route or stuck in customs. I was also told I’d be responsible for any customs charges. When I indicated this was not appropriate customer service, they offered to pay me 25% of what the garments were worth.
I didn’t realize I was buying from China or would never have used the site. I was originally told up to 10 days shipping.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from StyleWe
Hi Brenda Brouwers,
For a money refund.
- Please make sure the item(s) in the return package matches with the return requests.
Any unmatched item(s) might result in a loss at the return center.
- Item(s) must be returned with all tags attached, unworn, unwashed, unstained and unperfumed, in the original bag.
After you have mailed back the package, please provide a return tracking number to us, then we will check.
If you do not have a return tracking, kindly send us a picture of the return receipt.
Once we have received the return, we will issue the refund per your request.
If you have any questions, you can send an email to services@stylewe.com, you will get a reply in 24 hours. You can also chat with us online as well.
Have a great day!
Best regards,
StyleWe