Reviews (1)

When you write a 5 figure check for a late model luxury SUV, you have certain expectations of service after the sale. Not with my interactions with Vroom.

I requested to service the vehicle for a noise I did not like when it was cold started in Denver winter conditions. I was told to get two estimates for repairs. The dealer I went to was 20 miles away, another dealer another 20 miles away. I resented jumping through hoops. I was going to keep this car authentic regarding parts and service. I requested from Michele Jackson CSR to have a supervisor contact me. For five days, any time I called I got a recorded message telling me all reps were busy and they would call back in an hour. Six calls and messages on the day I talked to the CSR, no responses. I sent an email, no response.

The five day trial period has passed. I called the sales number and asked to be transferred to customer service. When connected I asked if their phone system was down. I was assured it wasn't. Adding insult to injury, Michele Jackson emailed me a week later saying she hadn't heard from me. I sent an appropriate reply. I also sent emails to the executive staff. There were six names on their website. Four messages bounced back, I know two got through.

I am insulted by the treatment I have received from Vroom. Never again. I should have read all the negative reviews on Cars.com first. There were plenty of them.