I ordered the Quip and refill plan in mid-December. By February the battery was dead. It is supposed to last until the refill comes in three months. I was not brushing more than two times a day.
So I called the helpline and was told I must have gotten a defective battery and to just buy a new one and put it in. Raven sent a YouTube link on how to do this. I replied I was disappointed that they would not replace a defective battery for me. So she said she would send one.
A full month later, I had not received it and contacted Raven again. She said she would send another one. The very next day there was a UPS note on my door saying the envelope could not be delivered until I pay $3.00.
The toothbrush is pretty. It functions ok. But if you have any customer service needs, don't expect much.
Some practical advice about the Quip: If you have any hand dexterity problems such as arthritis, carpal tunnel, etc., you will miss the cushy ergonomic handles of the grocery store toothbrushes. Also, the "on" button takes a bit of effort to push.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Quip NYC Inc.
Hi BJ,
We are sorry to hear that your Energizer battery had run out before your 3-month refill. Unfortunately, we are unable to control the extremely rare occasions, products like AAA batteries that are from suppliers such as Energizer, fail their normal usage.
Quip runs on a standard AAA battery, so luckily if your battery ever runs out before a refill, you can swap it out with any AAA battery at that time, if not, you can temporarily use your brush as a manual brush. (Which would perform just fine as a brush, while waiting to switch out your battery). Our team sends steps on how to do this to help with getting your Quip up and running again as quickly as possible, rather than needing to wait for another battery to be shipped.
We can see that Raven had helped you by applying a $5.00 credit to your account, to make up for any hassle caused by the extra postage that was due. We are still looking into what may have caused that issue.
We apologize if any of the above was unclear and our team is always happy to help with any issues or questions you may have.