At first I though Carvana was the answer to all my problems. Unfortunately, I was wrong. I love my car, but if I use the A/C or heat, my car smells like cigarettes, something I was very specific about not wanting. The windshield broke the first week, which they fixed, but I already need to replace my breaks at 30k miles. What bothers me most is I found rotted food under the upholstery of the front seats of my car. I bought a Jeep Wrangler and the bolts to keep the top on weren’t even there. I will probably sell the car in a year or two, unfortunately.
Bottom Line: No, I would not recommend this to a friend
17 people found it helpful
Link to this Review
Company Response from Carvana
Thank you for sharing your candid feedback and taking the time to relay over your vehicle purchase with us. We are happy to hear that you loved the vehicle initially, but disappointed to see that after a year, you are experiencing these issues at hand. We do take our vehicles through a 150-point inspection and pre-delivery inspection before receiving the vehicle. We are sorry for these inconveniences, this is definitely an error on our part. We need to review the feedback to improve our inspection process.
We provide our customers with a 100-day complimentary/4,189-mile warranty and we did not hear from you during this time about the errors you encountered. Not only are we with you during the purchase process of your vehicle, but also post-purchase to go over any issues you may be experiencing with the vehicle. The issues you encountered were truly unacceptable and we sincerely apologize about these inconveniences. Please reach out to us at 1-800-333-4554 with any questions or additional concerns. Thank you for choosing Carvana!