I keep Scentbird because they have an awesome list of designer perfumes, and the price isn't bad. I love looking through the perfumes and adding them to my queue. My three-star rating is because I've contacted Scentbird at least three times asking questions and nobody ever got back to me! This was well over two months ago, so I know they aren't going to respond.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Hi Shayna,
Thanks for writing a review and thank you for letting us know about your experience even though it is already a year late. I am happy to hear that you get to experience our scent discovery platform even if it was a short time, Shayna! However, I checked your email support history and it shows that you were responded by our support agent Kelly B. two days after you sent the ticket. The response may have gone to your Spam or Junk Inbox as you responded a month after.
Nevertheless, I want to let you know that we now have a dedicated team to each of our support channels (Social Media and Email support) so that we can make sure all customers are handled promptly and with care. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!