Reviews (1)

While the contact may work for some, for those they do not work for the companies customer service skill are lacking (kind of like charter). I request for my account to be canceled and it was not. Then later, like months later, I got charged again. It appears that my account was merely paused and not canceled. I needed to call for a refund and have it ACTUALLY canceled. Once, this happened they only refunded $25. They would not refund the entire $33 they debited unauthorized. They said that the amount was for shipping and restocking even though the account was supposed to have been canceled. Once I emailed to request that they refund the full amount I was told that they needed to research whether I actually called and canceled because my account was not canceled again after the second time canceling. Customer service is lacking.