Lisa St John
Lisa St John
WashingtonMember since March 2018

Reviews (1)


    • Mar 12, 2018
    • Verified Reviewer

    FabFitFun

    Horrible customer service

    I attempted to order the Editor's Box, and the coupon code was not working. I contact customer service and they gave me a (supposed) correct code. Well, it was the wrong code, and even though they originally charged me for the Editor's Box, they then credited me $20 and ordered me a Starter Box - all of this without communication.

    When I received my box it had a card for the Editor's Box saying everything that was in it, which was incorrect since they sent me the Starter box. I would never have chosen to order the Starter box.

    When I contacted customer service, she was all over the place quoting me incorrect dates, etc. I asked for her to have a supervisor to call me and a "supervisor" showed up on the chat. They said they were all out of Editor's Boxes and would send me a Spring Box. I assumed it would be at no charge, but they charged me the full amount, and it showed up in my bank account this morning. I will be canceling as soon as I receive my box.

    Don't trust the customer service. They don't know what they are doing!

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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