Lisa St John
Lisa St John
WashingtonMember since March 2018

Reviews (1)


    • Mar 12, 2018
    • Verified Reviewer

    FabFitFun

    Horrible customer service

    I attempted to order the Editor's Box, and the coupon code was not working. I contact customer service and they gave me a (supposed) correct code. Well, it was the wrong code, and even though they originally charged me for the Editor's Box, they then credited me $20 and ordered me a Starter Box - all of this without communication.

    When I received my box it had a card for the Editor's Box saying everything that was in it, which was incorrect since they sent me the Starter box. I would never have chosen to order the Starter box.

    When I contacted customer service, she was all over the place quoting me incorrect dates, etc. I asked for her to have a supervisor to call me and a "supervisor" showed up on the chat. They said they were all out of Editor's Boxes and would send me a Spring Box. I assumed it would be at no charge, but they charged me the full amount, and it showed up in my bank account this morning. I will be canceling as soon as I receive my box.

    Don't trust the customer service. They don't know what they are doing!

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Comments (1) Link to this Review
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    • May 9, 2018

      Eliza S.

      Where did you find the coffee for a starter box? I joined about 2 to 3 boxes ago, so no in November or December of 2017, and they didn't offer starter boxes at that time and told me that they have not for some time. Maybe the reason your code didn't work is because it was old? Just my guess!

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