Jeffrey Talbot
Rome, GAMember since March 2018

Reviews (1)

    • Mar 12, 2018
    • Verified Reviewer


    I took a gamble, and it didn't pay off.

    Overall Experience:

    I bought a car through Vroom without seeing it. So far, the car arrived several weeks late. I still do not have tags for the car and the company I financed the car through is sending me daily email asking why Vroom has not sent me plates yet. My DMV recommended I hire a lawyer. I was promised a second key, and then after the car was delivered, told this was something I was going to have to pay for.

    It has arrived with multiple scratches and dents, as well as mechanical issues, all noted by the transporter on their 'drop off' sheet. Vroom has refused to support the repair of the vehicle, and now I am outside of the seven-day period...

    When I purchased through Vroom, I read the multiple negative reviews online and decided to 'give it a go' anyway.

    Had I known about all of these issues listed beforehand, I never would have purchased a vehicle through Vroom. Do what you will, but this company poses a risky business proposition...and I would never do this again.

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

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