Reviews (1)

This company. Jesus.

Let's start at the beginning. Quip arrives! Yay! Cool new electric toothbrush! Look at me being a good adult, and taking care of my teeth.

Six months later: Quip won't turn off when I push the button. I finally get it to turn off, and it never comes back to life. I email Quip customer service thinking, "this is a hip internet startup, I have no doubt that this will be a simple, painless process."

I get what is clearly a form response, that sums up as follows: Oh, I'm sorry! Maybe it's your fault. Have you tried any of these relatively simple steps to make sure it's not your fault? If it's STILL not working, send us several pictures of our malfunctioning product. At this point, I was like, "Ok cool. They're just covering their bases." I tried all the things (to no avail), and then sent back the requested pictures, thinking it would soon be resolved.

Oh no. Their next email asked me to send the damn thing back to them. THEIR product broke after less than a year of use. Why do I have to go out of my way to send it back to them? They (kindly, I guess) send you a shipping label that you have to use within 30 days. Now at this time, I was two days away from going on a month long trip. I certainly did not have time to do it before I left, and it expired before I returned.

When I asked for a new one (because they had sent it at an inconvenient time), they told me no, but I could pay to send it in myself. I was getting fairly annoyed by this point, so I angrily put it off for a while. Meanwhile, they kept sending me replacement brush heads, and every time one arrived in the mail, I was reminded of how shitty and annoying they were.

Fast forward some time, and I finally paid to send their own stupid, broken product back to them, so I could finally get a functioning one.

Two months later, still nothing. No response from them, no replacement toothbrush, nothing. So I emailed them again, trying to be as calm as possible, explaining the situation. At the end of the email, I suggested that if they were unwilling or unable to send me a new toothbrush that they simply refund my money and take back their stupid replacement brush heads that are sitting idly in my bathroom cabinet - useless (I was marginally more civil in my email).

And the response I got? Another form email (as they all have been) saying "send us the tracking number, and we'll look into it." Good lord. Oh, and they also canceled my subscription, which for some reason made me even more annoyed.

I have responded now with a photo of the receipt from UPS, including the tracking number. I have little hope that I will ever receive a replacement toothbrush, and I am left with little more than frustration (and useless replacement brush heads) for my trouble.

Worst $50 I have ever spent.

TLDR: If your Quip breaks, immediately cancel your subscription and give up (or just use it as a non-electric toothbrush I guess). They will make you jump through SEVERAL hoops, and there is no guarantee that you will get a replacement for your trouble.