I wish I had never gone through with this. I had braces years ago, and one tooth that was left turned funny that is crowded and uncomfortable. When my orthodontist for years quoted me $490 to replace my old retainer, it seemed really steep, but then I started seeing ads for SmileDirectClub. I wish I had stayed away.
All the ads that I saw, AND from conversations/messages with their sales staff on Facebook, portrayed it as $80-some a month. That this would be a much less expensive option because I had such a “minor” problem, so my treatment would only be a couple months and not cost much. Total bait and switch. Problems with every single set of retainers. Extremely painful to put in (again, I had metal braces back in the day, so fully knew what to expect, but this was something else). The edges literally CUT INTO my tongue, cheek, and gums each time. They give you one Emory board with the kit that doesn’t remotely fly to help fix this.
I wore my retainers diligently just the same and voiced my complaints but my teeth are exactly the same as before, and MORE CROWDED, and now I’m going to be out literally over $2000, over something their sales staff portrayed as being a few months at most.
Now my tooth crowding issue is even worse (yes I’m still wearing the retainer), they never did address all the pain I had through “treatment,” I have cavities I didn’t have before starting, and my crowded tooth pain has morphed into awful and frequent migraines.
This is one of the biggest regrets I’ve had in my life, and you CANNOT CANCEL. I tried during my treatment. Repeatedly. They do not let you cancel. Period.
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
Link to this Review
Company Response from Smile Direct Club
Hi there, J.P. We'd like to clarify a couple points that were made in your review. As stated in the consent and history form, all customers sign before beginning treatment, there are always risks to the aligner therapy, whether in invisible aligners like ours or traditional orthodontics. Cavities are one, which is one of the reasons we ask customers to brush and floss each time they put their aligners on. In addition, having a foreign object on your teeth can certainly take some getting used to, as with metal braces, so dental wax is a commonly used tool among our customer base.
In addition, our representatives do not guarantee a time frame, nor do our dental professionals. Teeth have a mind of their own, and they don't always move in line with the projections offered. In this case, we do offer mid-course corrections or reevaluations to further treatment as is common in any aligner treatment therapy across the board. Lastly, we would like to clarify that customers are certainly able to cancel at any point in time, but we do request that they go through our formal cancellation process with an account manager. If you have any further questions on this, please feel free to reach out directly at grinners@smiledirectclub.com.