The idea is good, but the customer service is terrible to non-existent. Shipping is incredibly slow, and some of the "deals" on the website are misleading like the free month with a purchase of a set.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from
Hi Scott,
Thank you for your honest review and I am truly sorry to hear about your unpleasant experience with us. Our Customer service team was very small (but quickly) growing team back then but we now have dedicated support teams to each of our channels (Social Media and Email support). Our warehouse transition is also over so I can now say that we ship in a timely manner and rest assured we prevent misleading promos in order to avoid confusion to our customers.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)