I find it difficult to believe that this is not an overwhelming problem for Mott & Bow. My jeans collect fuzz and lint like it's their job. So much so that I am unable to wear them. Five minutes after leaving the house I am covered in it. God forbid I sit on a fabric couch or chair somewhere, or brush up against anything with fibers, and I will be walking away with half a blanket attached to my thigh.
I called Mott & Bow and asked about returning them. They said that it was too late, and because I had washed them (to try and get the fuzz off) they couldn't be returned, and the same goes for the second try on pair (which had not been worn nor washed yet). But they did suggest that I wash them in vinegar. That does not work. So, now I have about $220 in jeans in my closet that I will never wear. This was an investment for me, so I am NOT HAPPY! I've contacted them a couple of times to complain, and the answer is pretty much "sorry."
It goes without saying that I'll never buy their jeans again and I'll make sure that none of my friends here in Houston fall into this trap either. Furthermore, this BS of trying on a second pair and sending them back within five business days is a TRAP. Don't fall for it. They don't emphasize the 5-day return policy at all, so look in the fine print. They know people are busy and often fail at following through with deals like this and will end up getting stuck with that second pair of terrible jeans.
And they charged my account today (March 20th) for the purchase that was made in December 2017, for that second pair. I thought I had already been charged. So imagine how awesome that is, to get charged almost four months later for a pair of jeans that you HATE, and have been trying to get over the bad decision for months. Like a slap in the face. This is so uncharacteristic of me to leave a bad review for anyone, but I think this company is absolutely shady.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpfulLink to this Review
Hi Brooke, thanks for the review. We're sorry about your jeans. It's common that black and gray jeans attract lint. However, this shouldn't be as severe as described above. Can you please send us a picture of your jeans to firstname.lastname@example.org? If your jeans are defective, we'd like to make it right for you. Thanks!