When we decided to refinance our home, it was no question that we went with Rocket Mortgage. Our previous home loan was with Quicken, and our previous experience was so fantastic that we did it again. The rates are competitive, the staff is knowledgeable, and the company has the knowledge and process down to make it easy for the customer.
The process was easy to follow, we had contact with our team at any time, and if a call back was needed, it happened very quickly.
After completing the application online, I had a question, and I was able to get an answer immediately. The process, once it is started, you can follow online to see if there is anything for you to do, or if anything else is needed. There is a checklist of items needed such as W2's, pay stubs, etc., and once the item is submitted, it is clearly marked, so you know what is left to submit. I felt very informed every step of the way, and it was once again a pleasant experience, with no stress.
Bottom Line: Yes, I would recommend this to a friend
2 people found it helpful
Link to this Review